What is FreshDesk?
FreshDesk is a cloud-based support platform which allows quick and easy interaction between Webcoda and you! Just log on and create a ticket and we will assist as soon as possible.
Access
https://webcoda.freshdesk.com/support/home
OR
Email: support@webcoda.freshdesk.com and a ticket will automatically be created
Registering and Logging In
You may have received a verification email from FreshDesk
already (may land in junk). This means that we have created an account for you.
Simply click on the link in the email and set up your password to proceed.
If you have an account with Webcoda’s FreshDesk but forgot your password, head to the main page and click “Forgot my password” to reset.
If you don’t have an account yet, sign up on the main page.
Creating a Ticket via FreshDesk
Once you are signed in…
1. Select “New support ticket” next to the Search bar
2. Enter the relevant information into the form
3. Select the priority
- Low
- Medium
- High
- Urgent
4. Attach any relevant files e.g. screenshots of the issue
5. Submit!
An automated email will be sent to you as a receipt of the submission, with a direct link back to the ticket so you can add further comments or attachments easily.
Creating a Ticket via Email
You can also request support by sending an email (including attachments) directly to the support email address:
By sending a support request via email, the system will automatically create a ticket for you. You will receive an automated confirmation email with a link back to the ticket (as shown above).
Keeping Track of Your Support
Requests
As a registered user of FreshDesk, you can log in and view all your support requests. When you’re logged in, click on Check Ticket Status next to the Search bar.
Click on a ticket to:
- View responses
- Reply
- CC another person
- Add more attachments
- Change the priority of the task